All orders placed after 3:30pm on December 20th will be processed starting from Thursday January 2nd 2025

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Shipments

CAN I CHOOSE THE DAY AND/OR TIME OF DELIVERY?
Unfortunately not, it is not possible to choose a specific time and day. All orders are processed automatically and we are not in a position to change shipping and delivery times.

HOW CAN I TRACK MY ORDER?
When your order is dispatched, you will receive an order tracking number and the web address where you can track the delivery status of your shipment online and find out the expected date on which you will receive your order. Don’t worry if the tracking link is deactivated or incorrect, it will be activated within 24/48 working hours and you will be able to see the delivery date.
If you have not yet received the email to track your order, you can check the status of your order by logging into the My Orders section of your account.

HOW LONG DOES DELIVERY TAKE?
Brosway guarantees delivery within 10 working days for orders placed Monday to Friday before 15:30. Deliveries are made during office hours from Monday to Friday, excluding public holidays.

WHY HASN’T MY PARCEL ARRIVED YET?
If your order does not arrive by the expected delivery date, please make sure that you have made the following checks before contacting us:

  • Check shipment tracking: track the progress of your package using the link sent to you with the shipment confirmation email.
  • Check the delivery address: check in the order confirmation email that the delivery address and your contact information are correct. In particular, make sure that the name of the recipient, the one selected for the delivery address, is present on the intercom/bell and that the address details are complete with house number, staircase, extension.
  • Check if the courier has left a note: your order may be at the courier’s warehouse waiting to be picked up or the courier may be waiting to be contacted to reschedule the delivery.
  • If you have not yet received your package or rearranged the delivery of your package after following all the steps, please contact our Customer Service at this email shop.eu@brosway.com.