Problems with the order

WHY HAVEN’T I RECEIVED MY ORDER YET?

If the expected delivery date has already passed but your order has not yet arrived, before contacting our customer service at shop.eu@brosway.com please make user that you:

• have checked the progress of your parcel through the shipment tracking number received by email;
• have checked that the delivery address is correct and complete with house number and name on the intercom;
• have checked that no notice has been left for you or that the parcel has been left with a neighbour.

WHY IS AN ITEM MISSING IN MY PACKAGE?

Check the items in the order confirmation with those in the package to make sure nothing is missing. If you have verified and are missing anything, contact our Customer Service at shop.eu@brosway.com and we will try to resolve the problem as quickly as possible.

I RECEIVED A WRONG PRODUCT, WHAT CAN I DO?

We are very sorry if you received an item that did not match what you ordered. Please contact our Customer Service immediately at shop.eu@brosway.com to resolve the problem as soon as possible.

I RECEIVED A DEFECTIVE PRODUCT, WHAT CAN I DO?

We are very sorry if you received a defective product and we want to help you solve the problem in the shortest possible time. Contact our Customer Service as soon as you discover the defect and provide as many details as possible: the order number, which item is defective, what is the defect, etc. The Customer Service will find a solution and respond to your request as soon as possible.