After sale service

DO YOU OFFER A REPAIR SERVICE?

Yes, we offer a 2-year warranty on purchased items. This warranty covers manufacturing defects and material defects following a normal use condition. Any defective item covered by warranty will be examined and evaluated by the technicians in charge. Depending on the circumstances, the product can be repaired or replaced with an identical product for free. If an item is not covered by the terms of the warranty, the company offers a paid repair service.

HOW LONG DOES THE WARRANTY LAST?

All our products are guaranteed for two years from the date of purchase. The coverage of this warranty does not cover accidental damage caused by negligence, tampering with agents or sales personnel not authorized by Brosway, unauthorized repairs or any other factor not related to material imperfections and the invoice.

WHAT DOES THE WARRANTY COVER?

The warranty covers manufacturing defects and material defects following a normal use condition.

HOW SHOULD I SEND THE PRODUCT FOR ASSISTANCE?

To receive assistance you can contact us by sending your request at shopeu@brosway.com, if possible accompanied by a photo, and you will be given instructions to send the product for repair.

HOW CAN I TAKE CARE OF MY JEWELS?

For the normal cleaning of the jewel, use a soft dry cloth or moistened only with cold water. Do not clean with detergents or chemicals, hot water or ultrasonic systems. Do not immerse in water or use in the shower. Avoid contact of the jewel with hot water. Do not expose to excessive heat sources. Do not leave the jewel exposed to the sun for a prolonged period.