1. Log in to your account and enter the MY RETURNS section. Select the order in question and follow the procedure by providing all the required information.
Returns and refunds
easy returns
For Brosway, customer satisfaction is at the heart of everything. If for any reason you are not fully satisfied with your purchase, you may return your order within 15 days from the shopping day and receive a refund for the returned products.
Please note that returned items must be in perfect condition with no signs of use and in their original packaging, in well sealed, protected packaging.
FOLLOW THESE SIMPLE STEPS TO MAKE A RETURN:
2. Print out the the return form that will be automatically generated after you have completed the return procedure.
3. Prepare the package (preferably the original one) with the items to be returned and the return form inside.
IMPORTANT: If the package is returned without the return form inside, the products will not be refunded.
4. Choose the shipping company you prefer to send back the package, shipping costs are paid by the customer. Send the package to:
BROS USA CORPORATION LTD: 1200 Brickell Ave, Suite 310, Miami, 33130 United States.
REFUND
The refund of the amount spent depends on the method of payment chosen at the time of purchase:
- payment via PayPal, the refund will be made directly via PayPal;
- if you pay by credit card, prepaid card or Amazon Pay, the refund will be credited only to the card used for the purchase. Refunds cannot be made to cards other than those used for the purchase.
- Brosway will proceed with the refund of the cost of the goods shipped, within the legal terms (30 days), only after having received the goods and checked that all requirements have been met.
Refunds cannot be made to cards other than those used for the purchase and cannot be made by bank transfer.